Tracuz Go

We will refund you the full amount or provide free of cost replacement of the product within Seven (7) days after the product has been delivered, in case you have:

• changed your mind to buy the item(s) you have ordered or;

• received item(s) in poor, damaged or mutilated condition or;

• received an item(s) that is different from the item(s) that you have ordered with us;

• In order to get full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.

• All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.

• Gift cards, personalised products, sale, clearance and promotional items are not eligible for a return or exchange.

• Original shipping cost will deducted from the refund amount.

• If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our sales/support team and inform them at the earliest possible.

• In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.

• Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.

• The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.

• Warranty: The products sold are covered under manufacturer’s warranty for 1 year. In case you find that the product is not working properly, after you have opened the box, we will replace or exchange the product to your satisfaction, without any questions asked within Seven (7) days. The faulty product/part has to returned back to us for replacement/repair. Transformers, Chargers and adaptors are not included in warranty.

All refunds will be processed within 7 days of successful verification of the claim and the amount will be refunded to your original payment source.

Ship and Delivery Policy

All order will be dispatched on the committed date of dispatch or within 2 working days from the date of initial despatch. We have partnered with FedEx/DHL to provide you with the fastest delivery. The product would take approx. 7-10 working days to be delivered depending on your pincode

Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tampered with, please do not take the delivery of the product. Call or email our sales support immediately.

Cancel Policy:

You can cancel your orders within 24 hours of placing them. All orders once shipped cannot be cancelled. It can be returned upon receipt.

Return Policy:

You can return or exchange your item 30 days after it is received for any reason with proof of purchase, packaging and hang tags intact, and all items included. Note that the customer is responsible for shipping the item back to TRACUZ.

Soft Goods Lifetime Warranty:

TRACUZ will repair or replace any of our products that become defective or non-functioning. Cosmetic wear is not covered.

To submit a warranty claim, just mail us at go@tracuz.com. Our warranty team will review your request and issue a warranty authorization number. With that number you will be responsible for shipping the item to our warranty facility where we’ll determine if it will be repaired or replaced with the same, fully-functioning item in similar or better condition.

Note that the customer is responsible for shipping the item to the warranty facility and TRACUZ will cover any repairs/replacement and the shipping cost to get it back to you.

Luggage Lifetime Warranty:

We will repair anything that makes your bag non-functional. The customer is responsible for the cost of shipping the bag to our repair facility and TRACUZ will cover the repair cost and pay to send it back to you. If it can’t be repaired, determined at our discretion, we will replace the bag.

To submit a warranty request just mail us at go@tracuz.com. Our warranty team will review your request, issue a warranty authorization number, and inform you of next steps. All bags must have a warranty authorization number before being sent to us.

Electronic Warranty:

We will repair anything that makes your bag non-functional up to 6 months from the date of shipping. The customer is responsible for the cost of shipping the bag to our repair facility and TRACUZ will cover the repair cost and pay to send it back to you. If it can’t be repaired, determined at our discretion, we will replace the bag.

To submit a warranty request just mail us at go@tracuz.com. Our warranty team will review your request, issue a warranty authorization number, and inform you of next steps. All bags must have a warranty authorization number before being sent to us.

 

Liability:

TRACUZ is not liable for damage to computers, cameras, equipment, clothing or anything in your surrounding environment as a result of using our products. TRACUZ is also not liable for bodily injury to yourself or others as a result of using our products.

Items purchased from unauthorized resellers are not covered by this warranty.

Proof of purchase necessary.